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| Learning Process Outsourcing |
The Learning Process Outsourcing Solution from Bharti Learning helps its clients
analyze, transform and continually improve their organisation’s learning processes and
capabilities. This multi-stage approach allows for clear decision-making, seamless
transformation, rapid transition and increased business impact with measurable results.
Combining the business partnering focus and the strategic training assessment analysis
provides a unique edge to the LPO solution. |
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| Learning Process Outsourcing |
Leadership Development programmes from Bharti Learning enhances empowerment,
analytical skills, creativity, strategic thinking and entrepreneurial orientation of the top management.
Such programmes facilitate managing self, organisation and build
interpersonal skills in a constantly changing environment. |
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| Leadership Development Programmes |
| Management Development programmes from Bharti Learning develops requisite
managerial skills at different levels, which are crucial to working in an inter-disciplinary
team and fostering innovative partnerships for complementary interventions. The
programmes have a dual focus – ‘Managing Self’ comprising self assessment and
development and ‘Managing Others’ where peer feedback and experiential learning
play a major role.
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| Management Development Programmes |
Experiential Learning programmes from Bharti Learning take a holistic learning form that
combines various modes of learning such as classroom training, psychometric tool based
learning, outbound programmes and one-on-one coaching to help understand and
apply new found knowledge, skills and perspectives within a single learning initiative.
It explores the human interplay of the individual with self, others and the environment. |
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| Competency Based Learning Programmes |
Competency Based Learning programmes from Bharti Learning focus on the integral
development of competencies in a flexible learning process. These programmes define
the required knowledge, skills and attitudes to become successful in the envisaged field
of work. It includes identifying the competency framework, conducting assessments as
well as designing and deployment of a comprehensive development plan. |
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| Change Management Programmes |
Change Management Programmes from Bharti Learning facilitates in adapting to the
dynamic business environment and aligning to diverse customers’ needs. The
programmes seamlessly weave learning into organisation’s operations, in a manner,
that positively impact employees’ acceptance of change and enhance their customer
service orientation to consistently deliver brand promises. |
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| Customer Service Enhancement Programmes |
Customer Service Enhancement programmes from Bharti Learning are research validated
to yield significant gains in service efficiency and customer satisfaction. The
programmes focus on attitude, skills and processes in domains like internal customer
care, customer care in telesales environment & big picture thinking and creating
moments of truth for client interfacing teams.
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Sales Effectiveness Programmes |
Sales Effectiveness programmes from Bharti Learning enhance ‘influencing skills’
required for consultative sales or major account management, customer retention skills,
telesales and proposal writing skills. Industry specific skill building for different verticals
such as FMCG, consumer durables, financial services, insurance, showroom sales and
telecom is therefore a unique feature of such programmes. Sales management and
channel management also form a part of Sales Effectiveness Programmes. |
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Team Building Programmes |
| Team Building Programmes from Bharti Learning enhance personal, interpersonal, and
group effectiveness skills. The programmes are designed to understand the importance
and process of working together, develop an insight into the behavioral dynamics of
self and others and sharpen skills to work effectively as members of a team. Team
synergy, team bonding and an energized team environment are the key takeaways. |
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Psychometric Profiling |
Psychometric Profiling from Bharti Learning provides an objective method for
understanding an individual for screening, selection, personal development and for
team building. Each assessment is specifically designed to measure the competency
requirements for various roles. It facilitates motivation and provides a clear &
compelling focus for personal or organisational development. |
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Need Diagnostic Study |
| Need Diagnostic Study from Bharti Learning uses a mix of qualitative and quantitative
research techniques to understand the current scenario and identify barriers related to
people and processes in achieving business goals. It also reveals gaps with respect to
Knowledge, attitude or skills that when addressed would lead to higher business
outcomes.
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