IBharti Learning Systems has recently teamed up with DIAL to assist Indira Gandhi International Airport (IGIA) in its transition to be a world-class service oriented and customer focused organisation. DIAL, with its vision to create a world-class Airport in Delhi, is investing heavily in creating a superior infrastructure and ensuring a benchmarked customer experience for over 25 million passengers travelling in and out of Delhi Airport. Bharti Learning would play a critical role in realizing these goals and ensuring sustainable and continuous improvements in Airport Service Quality (ASQ) ratings, a global standard followed by over 100 airports across the world.

The project, in its first phase warranted a Need Diagnostic Study to: