Bharti Learning Systems partnered with LG India for role based training interventions across West, South and North India.

The intervention covered various role holders in the Sales and Service domain. About 1600 In-Store Sales Executives (SSEs) were trained to handle walk-in customers visiting its multi branded outlets and increase productivity. The key modules focused on the importance of delighting customers, effective customer handling, skills for making impressive presentation and the role of grooming. It also underlined the need to adopt a customer-centric approach and highlighted the changing trends in the retail sector.

Taking this intervention to the next level, Bharti Learning would again be training SSEs on areas like enhanced selling skills, product demonstration techniques, team work, customer relationship handling and much more. This programme would also serve as a refresher for all participants who have undergone the programme conducted earlier. Similar interventions aimed at bringing about a culture of "Customer Service Excellence" are being conducted for Service Engineers located in the West and North India. The second level training for Service Engineers will be conducted shortly.

In the battle for market shares, only the better equipped forces survive. Knowing this differentiator, Everest India Limited, a pioneer in the manufacturing of fiber cement roofing products and flat sheets, chose to address its training needs through Bharti Learning Systems.

Bharti Learning has been conducting the "Star Associate" workshop for Everest India since March, 2008. It has trained more than 1500 stockists and dealers on finer nuances of business growth and customer experience management. The workshop also focused on new ways of handling business in order to enhance customer satisfaction and increase profitability. Furthermore, it covered a wide range of topics including cross-selling and upselling of new products, change management and organisational bonding. Participants are committed to apply the learning at their place of work.