Bharti Learning Systems partnered Motilal Oswal Securities Limited (MOSL), a leading research and advisory based stock broking house of India, to enhance customer orientation and strengthen its customer service team.

This intervention provided training on customer service to over 500 participants located across India. Several role holders such as Branch Managers, Supervisors, Customer Service Executives, Call Center Executives and other Executives at branch offices & support functions were covered under this intervention.

It also included inputs on coaching skills for the Supervisors and Branch Managers. Besides, Bharti Learning developed an induction module which covered an overview of the organisation, its processes, products and services.

In today's highly competitive market scenario, an organisation like Hewlett Packard believes in constant upgradation of employees' knowledge and skill sets.

As a part of HP's ongoing learning initiatives, Bharti Learning Systems conducted a two day training programme for the Graphic Arts Equipments team at Goa.

Considering the value of the product, specific customer requirements and other associated issues, Bharti Learning first shared the business plan with the participants and then conducted a skilling programme for them.

The programme also focused on fundamental pillars of value selling such as: