|
|
 |
| |
|
| |
| BASL Partners Bharti Airtel |
| |
|
| |
|
| |
| Competency Enhancement |
| |
|
| |
| |
| Airtel Broadband & Telephone Services |
| |
|
 |
Designing and implementing benchmarked learning delivery solutions and systems |
|
|
Facilitating delivery of branded customer experience |
|
|
Enhancing productivity through training and on-the-field coaching of employees engaged in multiple roles including Sales, Technical and Customer Service Delivery |
| |
|
|
Enhancing frontline supervisory capabilities |
|
|
Rationalising frontline manpower by evaluating roles, eliminating redundancy and enhancing productivity |
|
|
Enhancing key performance indices by impacting financial & non-financial parameters and team effectiveness |
|
|
Enhancing customer service through launching ‘Customerism’ movement across the country |
|
|
Delivering enhanced value to Airtel’s customers by partnering with Airtel’s SMB and DTH segment |
|
|
Implementing a robust performance management system |
|
|
| |
 |
| |
| Airtel Mobile Services |
| |
|
|
Launching a national initiative to achieve consistent standards of productivity and customer service |
|
|
Facilitating rural penetration of the Airtel’s mobile business |
|
|
Developing direct sales force for post paid mobile business |
|
|
Enhancing productivity through training and on-the-job coaching, of large no. of employees, across roles including ARC Store Managers, ARC lobby staff and customer service delivery teams |
| |
|
|
Enhancing key performance indices by impacting financial & non-financial parameters, distribution and team effectiveness |
| |
|
|
Inculcating ‘Customerism’ among employees by ensuring customisation of service delivery and demonstration of |
| |
‘customer first’ behavior |
|
|
| |
|
| |
| Airtel Enterprise Services |
| |
|
|
Facilitating AES restructuring along the lines of a key account management company |
|
|
Facilitating in achievement of orgnisational goals through requisite training required for servicing corporate and other large accounts |
| |
|
|
Enhancing productivity through on-the-job coaching of customer interfacing employees engaged with Corporate and Carrier Services |
| |
|
|
Enhancing key performance indices by impacting productivity and non-financial parameters like acquisition of new accounts, managing customer churn etc. |
| |
|
|
Enhancing customer service through launching ‘Customerism’ movement across the country |
|
|
| |
|
| |
| |
| |
|
|
|
|
