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| Resource Management |
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| Talent Acquistion |
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Building supply chain of talented workforce |
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In-sourcing large number of employees with Airtel’s channel partners and associates |
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Establishing and implementing objective recruitment tools such as conducting on-line tests based on psychometric profile, aptitude and skills assessment |
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Conducting competency mapping of every role holder |
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| Employee Engagement and Development |
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Offering ‘Study while Work’ programmes |
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Setting benchmarks in employee reward and recognition |
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Implementing employee friendly HR policies |
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Interacting with employees through open houses, employee forums and helplines etc. |
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Developing role competency matrix |
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Developing robust communication vehicles |
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Managing employees lifecycle |
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| Attrition Management |
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Following a multi pronged approach to address high attrition rates |
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Developing a strong ‘Bharti Airtel Services’ community |
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Defining a clear growth path for all employees |
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Creating a uniform frontline Sales/ Service Management structure |
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Creating and implementing effective processes to enhance productivity |
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| Employee Service Assurance |
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Educating employees on organisation’s HR policies and processes |
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Complying with statutory regulations and company policies |
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Standardising hygiene factors across various role holders |
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Conducting employee satisfaction surveys periodically for taking corrective actions |
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